For Property Managers, Real Estate Agencies & STR Operators
Every turnover photo-documented. Every commitment in writing.
Turnover cleaning and property presentation support for managed Airbnb, short-term rental and holiday rental properties across Brisbane and the Gold Coast.
Scheduled to your check-in window, photo-confirmed when done, and set out in a written service agreement before the first clean, built around how managed portfolios actually run.
- 10,000+ STR turnovers completed
- Photo-documented as standard
- Written service agreement
When Cleaning Becomes an Operational Problem, It Affects Everything
Cleaning issues rarely stay just cleaning issues. They turn into guest complaints, refund requests, negative reviews, late check-ins and time your team has to spend chasing updates instead of running the business.
- You find out from the guest. Their call reaches you before your cleaner's does. By the time you know, an opinion has already formed and you're responding instead of managing.
- No proof when the dispute arrives. A guest reports damage, or reports the property wasn't clean. There's no record of how it was left before check-in, so it comes down to their word against an assumption.
- A standard that moves between properties and weeks. One property is consistently good. Another is a coin toss. Different cleaner, different week, different result, and nothing you can promise an owner.
Most cleaning problems aren't about effort. They're about structure.
Built for Managed STR Portfolios
Property management cleaning isn't residential cleaning at scale. It's a different operation: different timing, different presentation standards, different communication requirements, different documentation expectations.
1. Built around the turnover window.
Same-day turnovers (check-out at 11am, check-in at 2pm) are core to how we run. Cleaner allocation, route planning and reporting are calibrated to STR rhythm, not residential schedules.
2. Photo-documented as standard.
Your team gets visibility without needing to visit. Turnovers end with a photo report: beds reset, bathrooms reset, kitchens reset, presentation confirmed. We run this in Breezeway, inside your instance if you already use it.
3. Written service agreements for managed portfolios.
Scope, frequency, reporting standards, communication standards, pricing structure and cancellation terms, all agreed in writing before service begins. No surprises mid-cycle.
4. One point of contact.
You don't chase cleaners. You don't manage cleaner-by-cleaner relationships across your portfolio. One operational contact handles communication, exceptions and reporting.
5. Portfolio rates.
For managed portfolios, pricing reflects portfolio scale, not single-property rates multiplied. Detailed quote happens after scoping conversation.
Who Property Management Cleaning at Kleaning Is Built For
Not every managed portfolio is a fit, and not every operator. These are the kinds of property management operations we're built around.
Property managers running managed STR portfolios.
Managed portfolios across Brisbane and the Gold Coast: Airbnb, holiday rentals, short-term stays. Cleaning that needs to integrate into how the portfolio actually operates.
Real estate agencies offering STR management.
Agencies who've added STR management as a service line and need a cleaning operation that can support guest-facing presentation standards, not just routine maintenance cleans.
Boutique accommodation operators.
Curated portfolios run as a single accommodation brand. Consistency of standard across each property is part of how the brand is positioned.
Multi-host operators and STR scale-ups.
Hosts running their own properties as a single operation, where the cleaning needs to behave like a service operation rather than a series of individual host arrangements.
If your portfolio is closer to a managed STR operation than to a single-property host arrangement, we're built around how you operate.
What Property Management Cleaning Covers
Scope is agreed before the first turnover, but this is the baseline that applies to most managed STR portfolios we service.
Recurring turnover cleaning.
Coordinated across the portfolio and run to one standard, with cleaners rostered for continuity so the same people return to the same properties.
Linen rental and consumables supply.
Hotel-grade linen on a rental model: your properties' linen is rented through Kleaning, stripped and replaced fresh at each turnover, with the linen pool maintained by us. No buying, storing, laundering or replacing linen across the portfolio. Structured consumables supply is available alongside it: guest bathroom amenities, kitchen and laundry essentials, and welcome basics, scaled to each property's size and restocked every turnover.
"I finally have zero issues with the cleaning standards and have such beautiful high quality hotel linen on the beds."
Exception handling.
If anything threatens the window, you hear it from us first, with what we're doing about it. Response commitments are set per portfolio in the service agreement, based on where your properties are.
Onboarding from an existing cleaning provider is part of how new portfolios begin. We manage the transition with you.
How Property Management Cleaning Works with Kleaning
Bringing on a cleaning provider for a managed portfolio shouldn't feel disruptive. This is how most portfolios move from first conversation to recurring service.
- Tell us about your portfolio. Number of properties, locations, current cleaning setup, what's working and what isn't. The more context, the better the first conversation.
- We scope the portfolio. Usually a short call or site visit, depending on the portfolio. We come back with a proposed scope, pricing structure and recommendation.
- We set the cleaning standard in writing. Service agreement covers scope, frequency, reporting cadence, communication standards, pricing structure, cancellation terms. Both sides know what's included before the first clean.
- We start cleaning on a recurring schedule. Cleaners are rostered for continuity across your portfolio, with handovers documented when cover is needed.
- We adjust as we learn the portfolio. Every portfolio has its quirks. We learn them. The process gets sharper. The standard stays steady.
Property Management Cleaning Across Brisbane & Gold Coast
We service managed STR portfolios across Brisbane and the Gold Coast, with cleaner availability concentrated around the suburbs where short-term rental activity is highest.
Brisbane
Gold Coast
Portfolios outside these suburbs are still worth a conversation, coverage depends on density and scheduling, not strict postcode boundaries.
1,000+ properties serviced across SEQ · Brisbane & Gold Coast since 2017
Questions Property Managers Often Ask
Do you work with property managers managing multiple short-term rental properties?
Yes. Property managers and STR operators with managed portfolios are our primary client type. We provide portfolio rates, recurring turnover coordination, a single point of contact and reporting that fits how managed STR actually runs.
Can you provide photos or checklists after cleaning?
Yes. Turnovers are photo-documented as standard, with reports your team can review without needing to be on-site. We also work to checklist-based processes so the same standard applies to every clean, on every property.
We already use Breezeway. Do we end up with a second dashboard?
No. If you already run Breezeway, we work inside your instance, so turnovers, tasks and photo reports stay where your team already looks. If you don't use it, the work runs in ours and you receive the reports without needing an account. Either way, you don't take on a second system to check.
How do you handle keys, codes and property access?
Access details are set up at onboarding and stored securely. We work with key safes, smart locks, agency lockboxes and code-based access. Access information is never shared on the website, in reports, or in public-facing communication.
What happens if a guest reports a cleaning issue after check-in?
We act on it, and you hear from us with what we're doing about it. Response commitments are agreed per portfolio in the written service agreement, based on where your properties are. Because turnovers are photo-documented as standard, we can also check whether the issue existed at the end of the previous clean, which often changes how the situation is handled.
Do you provide linen or consumables support?
Yes. Linen is offered on a rental model: your properties rent hotel-grade linen through Kleaning, and at each turnover the used set is stripped and a fresh set put on, with the linen pool maintained by us. You don't buy, store, launder or replace linen yourself. Structured consumables supply is available alongside it: guest bathroom amenities, kitchen and laundry essentials, and welcome basics, scaled to each property's size. Both are optional, but for a managed portfolio, handling linen and consumables centrally removes a significant repetitive operational load. The exact arrangement is agreed in writing before service begins.
Can you support us if we add more properties over time?
Yes. We're built around portfolios that grow. New properties get onboarded with their own scope sheet, access details and presentation requirements, and slot into the existing reporting and communication setup.
Do you provide written service agreements for managed portfolios?
Yes. We provide a written service agreement covering scope, frequency, reporting standards, communication standards, pricing structure and cancellation terms. This is set up at the start so both sides know what's included before the first clean.
Do you service both Brisbane and the Gold Coast?
Yes. Both Brisbane and the Gold Coast are core service areas, with cleaner availability concentrated in the suburbs where short-term rental activity is highest. Cross-region portfolios are common.
Can you replace our current cleaning provider?
Yes, and it happens regularly. Onboarding from an existing provider usually takes one to two cycles to get fully calibrated to each property. We don't ask you to take on the disruption, we manage the transition with you.
Looking for Reliable Cleaning for Your Managed Portfolio?
Tell us about your portfolio: number of properties, locations, current cleaning setup. We'll review your enquiry and recommend the best next step.
Discuss Your Portfolio Prefer to talk? +61 415 273 806Kleaning is built for recurring cleaning, managed STR properties, professional workplaces and premium homes where reliability, presentation and communication matter more than finding the cheapest available cleaner.